One platform. Every ordering channel.
Digital drive-thru ordering built on the same platform as kiosk, web, and app. Add a drive-thru channel to your estate without adding a new vendor, a new integration, or a new training programme for your team.
The unified platform advantage
Running separate systems for drive-thru and in-store creates operational friction: duplicate menu management, split reporting, and staff who need to learn multiple interfaces. LineTen eliminates the silos. Drive-thru runs on the same menu engine, the same integration layer, and the same management console as every other LineTen channel.
Built for high-volume, high-speed operations
Sub-second ordering performance
Drive-thru is a time-critical environment where every second of service time has a direct impact on throughput. LineTen delivers sub-second response times under peak load, keeping the line moving and guest wait times low even during your busiest trading windows.
Real-time menu and availability management
Sold-out items, limited-time offers, and daypart pricing updates propagate across your drive-thru and every other channel the moment you make the change in your management console — no manual board updates, no guest disappointment at the window, no operational lag.
Contactless and pre-paid ordering
LineTen supports all major contactless payment methods at the window, including Apple Pay, Google Pay, and card terminals. Pre-paid mobile orders flow seamlessly into the drive-thru queue with no separate lookup process, reducing service time per car.
Plugs into your existing stack
LineTen drive-thru ordering integrates natively with the POS, payment, and kitchen systems you already run. Orders land in your kitchen display the moment they are placed — no duplicate menu configuration, no manual re-entry, and no new vendor sitting alongside the stack your team already trusts.
- Real-time POS synchronisation — menu and availability updates propagate across every channel
- Order routing to kitchen stations with no manual hand-off or re-keying
- Loyalty and promotional integration with your existing provider — consistent across drive-thru and in-store
- Centralised reporting across all digital ordering channels from one dashboard
Hardware-agnostic. Cloud-based. Run on any device.
Many drive-thru ordering solutions tie you to expensive proprietary hardware — dedicated order-taking screens, presentation systems, and lane equipment that add capital cost before you take a single order. LineTen is cloud-based software that runs on the devices you already have — standard displays, tablets, and industry signage — so you avoid hardware lock-in and the six-figure lane refits that often come with it.
- No proprietary order-taking or presentation hardware required
- Runs on industry-standard screens, tablets, and signage players
- Cloud-based platform — deploy and update without on-site hardware swaps
- Protect existing hardware investments instead of rip-and-replace lane refits
- Implementation team can advise on certified partners when you are sourcing new equipment
Frequently asked questions
Does LineTen provide drive-thru hardware, such as digital menu boards or intercom systems?
LineTen is a software-first platform and is hardware-agnostic. Our ordering software integrates with a range of industry-standard drive-thru display and ordering hardware. Our implementation team can advise on certified hardware partners if you are sourcing new equipment for a new build or refurbishment.
How does the drive-thru menu stay in sync with our in-store menu?
Because LineTen runs a single menu engine across all channels, any update made in your POS or LineTen management console propagates to drive-thru, kiosk, web, and app simultaneously. There is no separate drive-thru menu to maintain, and no risk of channel inconsistency.
Can guests use loyalty programmes and voucher codes at the drive-thru?
Yes. LineTen does not build a loyalty or CRM engine — Bridge integrates with your existing loyalty provider (such as Paytronix, Como, CrowdTwist, or Punchh) so points, voucher codes, and promotional offers work the same way across every channel. Guests can apply them at the drive-thru using the same mechanism as in-store or online — ensuring a seamless experience regardless of how they order.
Is pre-ordering and pre-payment at the drive-thru supported?
Yes. Guests can place and pay for their order via the LineTen mobile or web interface before arriving at your site. The pre-paid order is matched to their arrival in the drive-thru queue without requiring a separate lookup or reprinting of receipt, reducing dwell time per car.
What reporting is available for drive-thru channel performance?
LineTen provides unified reporting across all digital ordering channels, including drive-thru. Operators can view order volumes, average basket values, item-level performance, and service time metrics — broken down by channel, location, and time period.
Digitise the drive-thru on one stack
Talk to us about drive-thru ordering with LineTen.