Phone orders answered by AI — on your brand
Guests still call to order. LineTen answers with the latest realtime AI models — tuned to your menu, modifiers, and tone — so in-store teams stay on the floor while phone revenue keeps flowing. Brand-specific voice proxies and flows, not a generic bot.
Answer the phone without pulling someone off the line
Peak-hour phone orders shouldn't compete with guests in store. LineTen voice ordering uses realtime AI to take calls end to end — capturing items, modifiers, and upsells from your live menu — while orders flow through Bridge to your POS like every other channel. The models keep getting better; your flows stay distinctly yours.
Realtime AI built for restaurant phone ordering
Latest realtime AI models
LineTen leverages state-of-the-art realtime speech and language models that improve continuously — better recognition, faster turn-taking, and more natural conversation with every release. You get the pace of AI innovation without running a separate R&D programme.
Every call answered — no queue on hold
Phone orders land when guests are ready to buy. LineTen answers inbound calls automatically, so you are not asking floor teams to abandon guests in store just to pick up the phone.
Brand-specific proxies and flows
This is not a generic voice assistant reading a script. LineTen builds voice proxies and conversation flows around your brand — how you greet guests, how you upsell combos, and how you handle edge cases — on the same menu structure as kiosk, web, and app.
Voice proxies that sound like you
Off-the-shelf voice AI sounds like every other chain. LineTen configures brand-specific voice proxies, prompts, and recovery paths that match how your team actually sells — while realtime models handle the heavy lifting on recognition and dialogue. Guests get a familiar experience; operations get throughput without re-keying.
- Brand-specific voice proxies, greetings, and upsell language
- Flows mapped to your menu, modifiers, and trading rules
- Consistent combo and allergen logic with other digital channels
- Multi-language support for regional and global estates
Phone orders on the same platform as everything else
Voice is not a bolt-on call centre tool. MenuPro drives the live menu for phone orders — same as kiosk, web, and delivery — and orders flow through Bridge to your POS. When menus change, items sell out, or campaigns launch, callers hear the same truth your digital channels show.
- Realtime menu and availability sync from MenuPro
- Unified order dashboard for phone, kiosk, web, and delivery
- POS and kitchen routing through Bridge — no duplicate entry
- Analytics on call completion, basket size, and conversion
Frequently asked questions
Do my in-store staff still need to answer the phone?
Not for routine orders. LineTen answers inbound calls automatically so floor and kitchen staff stay focused on guests already in the building. Orders are captured against the live menu driven by MenuPro and routed through Bridge to your POS. Your team steps in only when you configure a human handoff — not for every cheeseburger and modifier.
Is this a generic voice assistant like Siri or Alexa?
No. LineTen builds brand-specific voice proxies and conversation flows around your menu and trading style — not a one-size-fits-all assistant. Guests hear your brand; the platform runs on realtime AI models that keep improving underneath.
What AI models does LineTen use for voice ordering?
LineTen integrates the latest realtime speech and language models suited to live phone ordering — with continuous improvement as the technology advances. You benefit from that pace of innovation without maintaining your own model stack; we handle the integration, tuning, and rollout against your menu.
Does voice ordering use our existing menu and POS setup?
Yes. MenuPro drives the menu for voice ordering — the same source of truth as kiosk, web, and delivery — and orders flow through Bridge to the POS and kitchen systems you already run with LineTen. Phone orders do not require a parallel technology stack or duplicate menu maintenance.
How do you handle menu changes and sold-out items on phone calls?
Voice pulls live data from MenuPro. When an item is unavailable or a price changes, callers hear the update in real time — the same way kiosk and web surfaces do — which prevents orders the kitchen cannot fulfil.
What does implementation look like for a multi-site estate?
LineTen manages integration, menu mapping, voice proxy configuration, and pilot testing with your operations team. Rollout is phased — typically starting with a representative set of sites — before broader deployment, with ongoing optimisation from call performance data.
Answer every phone order — without leaving the line
Talk to us about AI phone ordering with brand-specific voice proxies on your menu engine.